FAQ

• Q: Where do you get your linen from?

A: Our linen is sourced from 5 star hotels.

• Q: Are your items brand new?

A: Some of our items are brand new, however most of it is second hand.

• Q: Do some of your items contain marks / stains?

A: We sell both marked and unmarked items. The marked items contain stains and are cheaper in price.

• Q: Are your items clean?

A: All of our items are washed and sanitised.

• Q: Do you ship Australia wide?

A: Yes, we ship everywhere in Australia.

• Q: Do you ship internationally?

A: Yes, if you'd like to ship overseas, please send us a message and we will get back to you asap.

• Q: How much do you charge for shipping?

A: We use live rates directly from our shipping carriers, which are automatically calculated at checkout based on your total order weight.

• Q: Which shipping carriers do you use?

A: We use Australia Post, Aramex and Sendle. You can choose your preferred shipping carrier at checkout.

• Q: Can I track my order?

A: Yes, you will receive multiple emails notifying you when your order is in transit and delivered, or ready for pickup in store.

• Q: If my linen is damaged, can I request a return / replacement?

A: Sure! Please send us a message with your order number, name and reason for return / replacement and one of our team members will get back to you asap.